Enable 3PL — Effective Date: July 2025
Overview
Enable 3PL provides third-party logistics, warehousing, fulfillment, and value-added services to e-commerce sellers, retail brands, and wholesale businesses. This policy outlines our position on service-related billing adjustments, dispute resolution, and our handling of physical product returns on behalf of our clients. Please read this policy carefully. By engaging Enable 3PL’s services, you agree to the terms outlined below.
1. Service Fee Refunds
Enable 3PL operates on a transparent, pay-as-you-go billing model with no long-term contracts. All service fees — including receiving, storage, pick-and-pack, labeling, kitting, and outbound shipping — are charged based on actual activity completed on your account.
Refunds on service fees are considered in the following circumstances:
– A billing error or duplicate charge occurred on your account.
– A service was invoiced but not performed (verified through our warehouse management system records).
– An order was processed incorrectly due to a verifiable Enable 3PL operational error.
Refunds are not issued for:
– Services correctly rendered and completed per your instructions.
– Storage fees accrued during your active storage period.
– Shipping carrier fees once a shipment has been tendered to and accepted by the carrier.
– Fees resulting from inaccurate or incomplete instructions provided by the client.
All refund requests must be submitted in writing to hello@enable3pl.com within 14 days of the invoice date in question. Requests submitted beyond this window will not be eligible for review.
Order & Fulfillment Errors
We take order accuracy seriously. All outbound orders are verified through automated barcode scanning prior to dispatch. In the event of a fulfillment error attributable to Enable 3PL — including a wrong item shipped, incorrect quantity, or missing component — we will:
– Investigate and confirm the error using our internal records and barcode scan logs.
– Arrange re-shipment of the correct item(s) at no additional cost to the client.
– Issue a service credit or fee waiver for the affected order where applicable.
Clients must report fulfillment discrepancies within 7 business days of the confirmed delivery date. Enable 3PL cannot be held responsible for errors reported outside this window or for carrier-related delivery issues beyond our operational control.
3. Client Product Returns (Reverse Logistics)
Enable 3PL manages inbound returns on behalf of our clients as part of our Reverse Logistics service. The following terms apply:
– Returns are processed daily upon arrival at our Plano, TX facility.
– Each returned item undergoes a thorough visual inspection to determine condition: sellable, unsellable, or requiring further review.
– Sellable items are restocked to your available inventory within standard processing timeframes.
– Unsellable items are handled according to your pre-agreed disposal instructions — whether that is client-directed disposal, return to manufacturer, or documented destruction.
Please note: Enable 3PL processes returns on your behalf but does not issue refunds to your end customers. All consumer-facing refund decisions remain solely the responsibility of the client/brand.
4. Damaged or Lost Inventory
Enable 3PL operates a fully secured, 24/7 monitored warehouse facility with continuous cycle counting to maintain inventory integrity.
In the event of inventory damage or loss confirmed to have occurred within our facility:
– Enable 3PL will conduct an internal investigation using inventory records, cycle count data, and surveillance logs.
– Verified claims will be addressed through a service credit, replacement arrangement, or compensation negotiation on a case-by-case basis, up to the fair market value of the affected inventory.
– Clients are strongly advised to maintain appropriate cargo/product insurance for high-value inventory. Enable 3PL’s liability is limited to losses directly attributable to negligence on our part and does not extend to acts of God, carrier mishandling, or pre-existing product defects.
5. Amazon FBA Rejection & Compliance
Enable 3PL guarantees that all FBA prep work — including labeling, poly-bagging, bundling, and packaging — is performed in accordance with current Amazon FBA requirements at the time of processing. In the event of an Amazon rejection directly attributable to an Enable 3PL prep error, we will re-prep the affected units at no additional labor charge.
Enable 3PL is not liable for FBA rejections resulting from:
– Amazon policy changes implemented after your shipment was prepared.
– Inaccurate ASIN, product, or packaging information provided by the client.
– Carrier or Amazon warehouse handling after the shipment has left our facility.
6. Disputes & Resolution Process
We are committed to resolving all service concerns quickly and fairly. If you have a billing dispute or service complaint:
1. Email hello@enable3pl.com with your account name, order or invoice reference, and a clear description of the issue.
2. Your dedicated account manager will acknowledge your request within 1 business day.
3. A resolution or formal response will be provided within 5 business days of acknowledgment.
We always aim to resolve issues at the account manager level before escalating further. Our goal is a long-term partnership with every client, and that means making things right when something goes wrong.
7. Policy Updates
Enable 3PL reserves the right to update or modify this policy at any time. Clients will be notified of material changes via email. Continued use of Enable 3PL’s services following notification constitutes acceptance of the revised policy.
Contact
Enable 3PL
3901 E Plano Pkwy, Plano, TX, 75074, USA.
Phone: +1 (917) 348-2713
📧 hello@enable3pl.com
🌐 www.enable3pl.com
This policy does not constitute a legal contract and is subject to the terms outlined in your individual service agreement with Enable 3PL. For contractual terms, please refer to your signed client agreement.
